Click here to view the webinar by Joe Welinske. Use “STC” as the password.
Most of my work over the past twenty years has been spent designing and creating communication components which are delivered digitally – Help files, wizards, UI text, knowledge-bases, etc. A recent project got me back in touch with the print medium and allowed me to apply usability testing techniques that weren’t on the radar for technical writers a few years ago. Blink Interactive asked me to lead a project for one of their clients – ACT. This is the ACT that develops and administers the test that is so familiar to hundreds of thousands of high school students. The ACT had suspicions that several of their printed publications were not well suited to their student customers. The content used in these printed publications was also used on their web site and they wanted to make sure the students were getting important information related to the test.The session describes the usability testing that led to significant changes in the design of the documentation.
Joe Welinske specializes in helping your software development effort through crafted communication. The best user experience features quality words and images in the user interface. The UX of a robust product is also enhanced through comprehensive user assistance. This includes Help, wizards, FAQs, videos and much more. For over twenty-five years, Joe has been providing training, contracting, and consulting services for the software industry. Joe recently published the book, Developing User Assistance for Mobile Apps. He also teaches courses for Bellevue College, the University of California, and the University of Washington.
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WritersUA East in Newport, Rhode Island
The WritersUA conference will be visiting the East Coast this Fall. A great roster of speakers and topics is scheduled for Oct 27-29 in Newport, Rhode Island. This should be an informative and fun experience for all who attend. Registration is open. WritersUA.com.
