In a world where readers simply expect websites to offer well-connected experiences, technical documentation teams must consider the possibilities now available to us through collaborative means. Having worked with blogs, wikis, open source software, and social networking techniques, I want to share what I’ve learned about documentation as conversation. Through my work with the OpenStack project, I have further refined my approach to technical content strategy with collaborative, community methods. My presentation shares the methods we use, the ways my thinking has changed, pitfalls to avoid, and measurements that help refine the strategy.

About the Speaker Anne Gentle is the author of Conversation and Community: The Social Web for Documentation. She works on the OpenStack project now as a Content Stacker, collaborating on community documentation so that any organization can offer cloud computing capabilities using open source software.

Join us on Tues., March 12 at 5:30 p.m. Visit the STC Houston Program Meetings page for more details.

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